Are You Using NPS to Improve Your Practice?
Your practice flourishes when patients are happy with your services. Great patient experiences reduce the number of no-shows, increase retention rates, and boost referrals. However, you might not always consistently deliver a good experience to every patient that walks through your front door. So how can you know for sure if your patients are receiving […]
Give Your Patients the Online Review Option They Want
Garnering online reviews is essential to the success of your practice in 2021 and beyond. Positive reviews give your practice more authority and reputability. Negative reviews, while unpleasant to receive, give you valuable feedback that you can build on. Either way, patient reviews are a vital piece of your practice’s marketing and patient experience. Patients […]
Are You Using NPS to Improve Your Practice’s Patient Experience?
How high is your NPS? Do you know what an NPS is and, more importantly, do you know how to use it to enhance the patient experience at your practice? NPS is an excellent tool at your disposal that could give you more valuable feedback than just about any other patient outreach method. Keep reading […]
How to Get Online Reviews Without Lifting a Finger
Do you know how critical online reviews are for your practice? They are a crucial component of search engine rankings and new patient acquisition. Keep reading to learn more about the importance of online reviews and how you can get more online reviews without lifting a finger! Why Do Online Reviews Matter? Increase Your Ranking […]
Why Negative Reviews are Actually Good for Your Practice
Why Negative Reviews are Actually Good for Your Practice You might be thinking, ‘Negative reviews are bad. There’s no way they can be a good thing for my practice.” And to be clear, if you only have negative reviews then yes, they’re definitely bad for your online reputation. However, having a few sprinkled between your […]
Protected Health Information in Reviews
Patient reviews and testimonials are important for your practice. Prospective patients use them to determine if they should visit you, search engines use them as a ranking signal, and you use them to showcase your team and expertise. However, getting reviews and publishing them in healthcare is different than most industries. Mainly because of HIPAA. […]
Search Results and SEO – Reviews Matter!
Reviews Affect Your Business’s Appearance in Search Results Reviews about your business don’t only affect the individuals who are searching for your business specifically but also reach a much larger audience. Keep in mind, consumers don’t generally seek out your business in particular but find you during a broad online search. A vast majority of […]
Our Take on The Bright Local 2016 Review Study
We here at MDidentity love the folks over at Brightlocal. They are a smart sophisticated group that are constantly striving to keep the rest of us current on many issues in the online profile realm. Some of the most important online profiles are, of course, review sites and a practice’s medical reputation is shaped by […]
Why You Need To Pay Attention To Reviews
As a physician, medical practice administrator or possibly even a medical marketing expert you’ve been hearing the buzz for the past few years of the importance of your online medical reputation. You have probably even heard a lecture or two and online chatter about the importance of reviews. You most likely follow all the hype […]