How to ask patients for reviews, the basics.

When you own a business, you know that online customer reviews are very influential. From Google to Healthgrades, people are sharing their experiences on everything, and what they say has an impact. These days, a Google review can shape your business far more than a Google Ad. According to a Zendesk survey, 90% of participants […]

Why Healthgrades, Vitals and RateMDs?

Healthgrades, Vitals and RateMDs These sites contribute greatly to your online reputation, especially because 92 percent of consumers regularly check reviews online before making a purchase or service decision. A study conducted by the University of Michigan found that 59 percent of people find those sites “somewhat important” when choosing a doctor. The reputation of […]

Comments Matter! 7 Tips for Responding to Reviews

Patients Rely on Reviews Online reviews on sites like Yelp, Facebook, Google, Healthgrades, Vitals and RateMDs give people a way to share their patient experiences not only with businesses but with fellow patients. Patients look to and rely on reviews in order to discover services that provide the best experience. That’s why monitoring and responding […]

Search Results and SEO – Reviews Matter!

Reviews Affect Your Business’s Appearance in Search Results Reviews about your business don’t only affect the individuals who are searching for your business specifically but also reach a much larger audience. Keep in mind, consumers don’t generally seek out your business in particular but find you during a broad online search. A vast majority of […]

The Best Practices for Responding to Negative Reviews

Responding to negative reviews online seems like it can be a more daunting task than it really is. Some worry their response will create an online argument with the angry reviewer. Others worry about the repercussions of responding with specifics about the issue. No matter what your hesitations are, the most important tip from the […]